Shipping, Cancellation and Return Policy

Shipping and Delivery

Dispatching Your Order

Your orders are carefully prepared and handed over to the courier within 1–5 business days. (*Orders placed on public holidays and weekends will be processed on the next business day.

**(During promotional periods, this timeframe may be extended due to high order volumes.)

The recipient is responsible for inspecting their shipment. The recipient must inspect the goods/services covered by the contract before accepting delivery and must not accept damaged or defective goods/services—such as dented, broken, or torn packaging—from the courier. Acceptance of the goods/services implies that they are undamaged and in good condition. The recipient must carefully protect the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not have been used. The invoice delivered with the product must also be returned.

Courier Company and Delivery Time

Your shipments are delivered by MNG Kargo on weekdays within 1–5 business days within Ankara and 2–7 business days outside Ankara. (These timeframes may vary due to force majeure and remote locations.)

Shipping Fee

The shipping fee varies depending on the minimum order amount specified at the time of purchase. Our policy provides free shipping for purchases above the specified order amount.

Cancellation & Return Policy

Information

  1. You may return products purchased from melouro.com (either partially or in full) by sending them back to us within thirty (30) days of the order date, provided they have not been used. No transactions are processed at our stores for online purchases.
  2. If you purchase Melouro products through marketplaces such as Trendyol.com, Hepsiburada.com, Çiçeksepeti.com, Miamano.com, Woohoobox.com, Amazon.com.tr, Pazarama.com, etc., you are subject to the return/exchange and shipping terms of the respective website. The following guidelines apply only to orders placed on Melouro.com.

Exchange Terms

We do not offer exchanges. Only returns are accepted.

Cancellation and Return Procedures

You must complete the form to request a return or cancellation. Once you have submitted the form, please wait for us to contact you; we will respond within 3 business days at the latest. Please note that our review process is very efficient, so there is no need to contact us again after submitting the form.

Exceptions for returns:

  • For personalized product requests, the products are uniquely designed. Returns are not accepted for products that have been customized at your request.
  • Returns are not accepted for products that have lost their resale value because the packaging has been opened, or for products with damaged packaging, missing parts, damage, or defects where no report was filed at the time of delivery.
  • Returns will not be accepted if it is determined that the return was made in bad faith, or solely for the purpose of taking photographs, using the product as a prop, or using it for events (such as birthdays, New Year’s parties, etc.).
  • Returns and exchanges will not be accepted if the packaging in which the product was delivered to the recipient is defective or if the product was shipped using a method other than the one specified in the cancellation & return policies.
  • Returns cannot be made without submitting the form, and returns made without submitting the form will not be accepted.

CONSUMER RIGHTS

By placing an order electronically via www.Melouro.com, you are deemed to have accepted the preliminary information form, refund policy, Personal Data Protection Law, privacy and security policy, and Distance Sales Agreement provided to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the products they purchase.

Each purchased product must be delivered to the person or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract. Delivery times may vary for custom-designed, personalized, or made-to-order products.

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any applicable documents, such as a warranty certificate or user manual.

If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing of this situation within 3 days of becoming aware of it. The total amount must also be refunded to the buyer within 14 days.

IF THE PURCHASE PRICE OF THE PRODUCT IS NOT PAID:

If the buyer does not pay the purchase price of the product or cancels the payment through their bank, the seller’s obligation to deliver the product will terminate.