Distance Sales Agreement

1. Parties

1.1. Seller Information

Title: {FIRMAUNVAN}

Address: {FIRMAADRES}

Telephone: {FIRMATELEFON}

Fax: {FIRMAFAX}

E-mail: {FIRMAEPOSTA}

1.2. Buyer Information

Name/Surname/Title: {TESLIMATALICI}

Address: {TESLIMATADRES}

Telephone: {TESLIMATTELEFON}

E-mail: {TESLIMATEPOSTA}

2. Subject of the Agreement

This Distance Sales Agreement ("Agreement") regulates the rights and obligations of the parties regarding the sale and delivery of products purchased by the Buyer, whose detailed information is provided above, through the https://www.melouro.com website operated by the Seller, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts published in the Official Gazette on November 27, 2014, and numbered 29188.

The Buyer accepts and declares under the terms of this Agreement that they are informed about the essential characteristics, sale price, payment method, delivery terms of the goods or services subject to sale, all preliminary information regarding the goods or services subject to sale, and the right of "withdrawal," that they have confirmed this preliminary information in electronic form, and subsequently ordered the goods or services. The "Preliminary Information Form" located on the payment page of the https://www.melouro.com website is an integral part of this agreement.

3. Validity

This Agreement was established on {TARIH} and entered into force on the same date upon the Buyer's confirmation that they have read the information in the Preliminary Information Form and the completion of the order through the www.melouro.com website. A copy of the Agreement has been sent to the Buyer's e-mail address.

4. Validity Period of Commitments

The prices specified in Article 5.1 are the sale prices. The announced prices and promises are valid until updated and changed. Prices announced for a specific period are valid until the end of the specified period.

5. Validity Period of Commitments

5.1. The details of the Products ordered by the Buyer, the cash sale prices including taxes, quantities, and information are specified below.

Date: {TARIH}

The type and kind of Products, quantity, brand/model, color, and sale price are as specified above.

Payment method: {ODEMETIPI}

Delivery address: {TESLIMATADRES}

Total {ODENENTUTAR} with {ODEMETIPI}

5.2. The shipping fee in TL will be paid by the Buyer. The opportunities and offers provided by the Seller to the Buyer regarding the shipping fee are excluded.

5.3. The Buyer accepts, declares, and undertakes that they will separately confirm the relevant interest rates and information regarding default interest for purchases made in installments with a credit card from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the bank and the Buyer in accordance with the provisions of the legislation in force. Installment / deferred payment options provided by institutions issuing credit cards, installment cards, etc., such as banks and financial institutions, are credit and/or installment payment options provided directly by the said institution; the sale of Products carried out within this framework and for which the Seller has fully collected the price shall not be considered an installment sale for the parties to this Agreement, but a cash sale.

6. Delivery of Products

6.1. The Product shall be packaged and delivered securely with its invoice to the delivery address specified by the Buyer or to the person/entity at the address indicated, within 30 days at the latest from the order date.

6.2. If the Product is to be delivered to another person/entity indicated by the Buyer, the Seller cannot be held responsible for the refusal of the person/entity to accept the delivery.

6.3. The Buyer is obliged to inspect the Product upon receipt and immediately notify the Seller of any defects observed.

7. General Provisions

7.1. The Buyer accepts that they have read and are informed about the essential characteristics, sale price, payment method, and preliminary information regarding delivery of the products shown on the www.melouro.com website, and that they have provided the necessary confirmation for the sale in electronic form.

7.2. By confirming this agreement in electronic form, the Buyer confirms that they have obtained the address, the essential characteristics of the products ordered, the price of the products including taxes, shipping / transportation fees, and information regarding payment and delivery correctly and completely before the conclusion of distance contracts.

7.3. The Seller cannot be held responsible for the inability to deliver the ordered product to the Buyer due to any problems arising from the direct fault of the shipping company during the stage of delivering the product to the Buyer.

7.4. The Seller is responsible for delivering the product subject to the agreement in sound condition, complete, in accordance with the characteristics specified in the order, and with warranty documents and user manuals if any.

7.5. If it is understood that the goods subject to the agreement cannot be supplied for a justified reason before the expiration of the performance obligation arising from the agreement, the Seller may supply a different product of equal quality and price by informing the Buyer and obtaining their written approval.

7.6. If it becomes impossible to deliver the Products, the Seller shall immediately notify the Buyer and refund all payments collected, including delivery costs if any, within 14 (fourteen) days at the latest from the notification date.

7.7. Confirmation of this Agreement in electronic form is a condition for the delivery of the Products. If the Product price is not paid for any reason or is canceled in the bank records, the Seller shall be considered released from all other obligations arising from this agreement, primarily the obligation to deliver the Product.

7.8. In the event that the Product price is not paid to the Seller for any reason, the Buyer shall return the Products to the Seller within 3 days at the latest from the Seller's notification, at their own expense. The Seller's right to collect the Product price, including follow-up, and all other contractual-legal rights are separately and in all cases reserved.

7.9. In the event that the Product cannot be delivered within 30 days due to extraordinary circumstances (adverse weather, earthquake, flood, fire, etc.) outside the normal sale conditions, the Seller shall inform the Buyer regarding the delivery. In this case, the Buyer may cancel the order, order a similar product, or wait until the end of the extraordinary circumstance. In case of order cancellations, if the Product price has been collected, it shall be refunded to the Buyer within 14 days from the cancellation. In credit card payments, the refund process shall also be carried out by refunding to the Buyer's credit card.

8. Right of Withdrawal

8.1. In distance contracts regarding the sale of goods, the Buyer may exercise the right of withdrawal by rejecting the goods without assuming any legal and criminal liability and without stating any reason within 14 (fourteen) days from the date the Product is delivered to them or to the person/entity at the address they indicated. In determining the withdrawal period;

8.1.1. For goods that are the subject of a single order but delivered separately, the day the consumer or the third party designated by the consumer receives the last good,

8.1.2. For goods consisting of multiple parts, the day the consumer or the third party designated by the consumer receives the last part,

8.1.3. For contracts where the goods are delivered regularly for a certain period, the day the consumer or the third party designated by the consumer receives the first good shall be taken as the basis.

8.1.4. The Buyer may make a withdrawal notification to the Seller's address specified in Article 1 by registered mail, e-mail, or the Call Center Number within 14 (fourteen) days. From this notification, the Seller may contact the Buyer and arrange for the collection of the product from the Buyer. However; if the Seller does not make such an offer to the Buyer, the Buyer must send the purchased product to the Seller's address specified in Article 1 within 10 (ten) days from making the withdrawal notification.

8.2. For return procedures to be carried out, the invoice sent to the Buyer, which contains a return section, must be filled out completely in the relevant sections and signed, and then sent to the Seller.

8.3. The box, packaging, and standard accessories of the Products to be returned must be delivered together.

8.4. The Seller is obliged to refund the total amount (the sum of all amounts paid by the Buyer to the Seller) and the documents that bind the Buyer to debt to the Buyer within 14 (fourteen) days at the latest from the receipt of the withdrawal notification.

8.5. The shipping cost of the Products returned due to the right of withdrawal shall be covered by the Seller. After the Buyer exercises the right of withdrawal and makes such a notification to the Seller, the Product subject to sale will be collected by the Seller with Yurtiçi Kargo, which is the Seller's contracted courier. In this case, the Buyer will not have to pay the shipping fee. However; if the Buyer wants to return the product themselves, they must send the product to the Seller with cash on delivery using Yurtiçi Kargo, which is also the Seller's contracted courier. Otherwise, the Buyer is obliged to pay the shipping fee. However; if Yurtiçi Kargo does not have a branch in the Buyer's place of residence, the Seller cannot request the shipping fee from the Buyer.

8.6. The reduction in the value of the goods received or the existence of a reason that makes return impossible does not prevent the exercise of the right of withdrawal. However, if the reduction in value or the impossibility of return is due to the consumer's fault, the consumer must compensate the Seller for the value of the goods or the reduction in value. Changes and deterioration caused by the normal use of the goods are not considered a reduction in value.

9. Products for Which the Right of Withdrawal Cannot Be Exercised

In the cases specified below, the Buyer cannot exercise the Right of Withdrawal:

9.1. Contracts regarding goods prepared according to the consumer's requests or personal needs.

9.2. Contracts regarding the delivery of goods that are perishable or may expire.

9.3. Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, and package have been opened after delivery; those that are not suitable for return due to health and hygiene reasons.

9.4. Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.

9.5. Contracts regarding books, digital content, and computer consumables offered in a material medium if their protective elements such as packaging, tape, seal, and package have been opened after delivery.

9.6. Contracts regarding the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.

9.7. Contracts regarding services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.

9.8. Contracts regarding services that are started with the consumer's approval before the withdrawal period expires.

10. Complaints And Resolution Methods

The Buyer may submit all suggestions and complaints regarding the goods or services subject to sale to the Seller through the Call Center Number and e-mail address specified in Article 1. The Seller aims to resolve the problem by reviewing all complaints and suggestions submitted by the Buyer within legal limits. All rights of the parties arising from the Law and relevant Regulations are reserved.

11. Competent Court

The Seller may make applications regarding complaints and objections to the consumer arbitration committee or consumer court in the place where they purchased the goods or services or where their residence is located, within the monetary limits determined by the Ministry of Customs and Industry every December.

12. Other Provisions

The Buyer declares, accepts, and undertakes that they have read all the terms and explanations in this Agreement and the Preliminary Information Form, which constitutes an integral part of it, that they have received and reviewed the sale conditions and all other preliminary information, and that they accept them in their entirety. Seller: Elif Demirci

In the event of the order being placed, the BUYER shall be deemed to have accepted all the terms of this agreement.

 

SELLER

{FIRMAUNVAN}

BUYER

{TESLIMATALICI}